Free Alternatives to Delighted: Best NPS Surveys Tools for Indian SMBs (2026)
Delighted is a capable NPS Surveys tool, but its pricing is built for larger teams and bigger budgets. If you are a small business or solo founder in India measuring customer satisfaction, you probably do not need every enterprise feature — you need something that works today, without a recurring bill.
Why look for a free alternative to Delighted?
Tools in the NPS Surveys category usually charge per seat or per usage tier, which compounds quickly as a team grows. For early-stage businesses the free tiers below cover the functionality most teams genuinely use day to day. A paid upgrade only earns its place once you hit real scale — more users, more volume, or integrations you cannot work around.
Free and freemium NPS Surveys alternatives
Google Forms
✓ FREEsimple NPS question flow
SurveyMonkey Free tier
◐ FREEMIUMlimited questions
Free tiers change. Limits shift and plans get restructured without much notice. Verify current terms on the provider's site before you build a process around any of these.
Verdict
Start with whichever of Google Forms, SurveyMonkey Free tier fits your existing workflow — most integrate with Google Workspace or Microsoft 365, which the majority of Indian SMBs already run. Move to a paid plan only when the free tier's limits genuinely block you, rather than defaulting to Delighted because it is the name you know.
💡 More free tools for Indian businesses
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